Manage your subscription
Updated 2026-10-01
Start your subscription
From Settings → Billing, choose Subscribe monthly or Subscribe yearly (two months free). This takes you to a page hosted by Stripe, where you can pay by card, Apple Pay or Google Pay; we never see your card details.
If your free trial has more than 48 hours left, your first payment is taken when the trial ends, not immediately. With 48 hours or less left, your subscription starts and your first payment is taken straight away.
Manage billing
Once you're subscribed, the Manage billing button opens the Stripe customer portal, where you can:
- change your card
- download invoices and receipts
- switch between monthly and yearly billing
- cancel your subscription; it stays active until the end of the period you've already paid for
If a payment fails
Stripe retries a failed payment automatically over the following days. You keep full access for 7 days after your current billing period ends, so there's time to sort it out. Update your card in Manage billing to try again. If every retry fails, your account becomes read-only: your data stays exactly as it is, and subscribing again picks up exactly where you left off. If it stays read-only for 12 months, we delete it, but we always email the owner at least 30 days beforehand; see what happens when your trial ends for the full detail.
Who can change billing
Only the organisation's owner can start a subscription, change plans or open Manage billing. Admins can see the current plan and status on Settings → Billing but won't see any buttons. Members and accountants don't see the Billing page at all.