Reset your password

1. On the login screen, select Forgotten your password?

2. Enter the email address you signed up with. For your privacy, we show the same message whether or not that address has an account; if it does, an email is on its way.

3. Open the email and follow the reset link. It's valid for a limited time, so use it soon after it arrives.

4. Choose a new password of at least 12 characters and confirm it.

5. You'll be signed in and, if you have two-factor authentication turned on, asked for a code from your authenticator app as usual.

If you never receive the email, check your spam folder and make sure you're entering the exact address you registered with. If you're still stuck, contact us and we'll help you get back in.